Refund policy
Returns Eligibility
We’re confident you’ll love CoffeePix. But if, for any reason, it doesn’t meet your expectations, we offer a 30-day money-back guarantee from the date of purchase.
How it works:
-
Use the device as instructed
-
If it doesn’t work for you, contact us within 30 days with your order number.
-
Returns must include the item in good condition (minor wear from normal use is fine).
Please note:
-
Abuse of this policy (e.g., ordering multiple items and returning them repeatedly) may result in denial of the refund.
-
Customer will pay for return shipping unless : you received the wrong product or the product is damaged.
-
Refunds are processed within 5–7 business days after receiving your return.
This guarantee is designed to give you confidence, not to be abused.
To initiate a return, please contact us at support@coffeepix.com with your order number.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue. Once approved, we will arrange a replacement or refund at no additional cost.
Incorrect Orders
If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange a replacement or refund based on your preference.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.
Original shipping costs are non-refundable. Customers are responsible for return shipping unless the item is faulty or incorrect.
Return Shipping
Returned items must be securely packaged to avoid damage in transit. We recommend using a tracked shipping service, as we cannot be responsible for lost returns.
Exchanges
We do not offer exchanges for opened or used items. If your order is damaged, defective, or incorrect, please follow the steps above and we’ll resolve it promptly.